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Return policy

What is the Return policy?

At ANAME, we want you to be completely happy with your purchase. If a product isn't quite right for you, we offer a simple and efficient return process.

Starting a Return

Returns can be requested within 30 calendar days of receiving your parcel.

To start a return, fill in the return form available on our website page or here.

Once you have submitted the form:

you will receive the shipping label (AWB) by email
you will receive clear instructions for sending the parcel

Products sent back without an approved return request will not be accepted.

Return Conditions

To be accepted for return, the product must:

be in the same condition in which it was received
be unworn and unused
have all tags attached
be in its original packaging

Refunds

Once we have received and inspected the returned product, you will be notified whether your return has been approved or rejected.

Refunds are processed within a maximum of 10 business days, using the same payment method used for the purchase.

Return Costs

Return shipping costs are covered in full by ANAME SRL.

Exchanges

For an exchange, we recommend returning the original item and placing a new order once your return has been approved.

Privacy policy

What is the Privacy Policy ?

Last updated: 14 September 2026

Your personal data is processed in accordance with Regulation (EU) 2016/679 ("GDPR") and Romanian Law no. 190/2018. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, place an order or communicate with us.

In the event of any inconsistency between our Terms and Conditions and this Policy, the provisions of this Policy shall prevail with regard to the processing of personal data. By using our website and Services, you confirm that you have read and understood this Privacy Policy.

The data controller is ANAME SRL, VAT no. [52291824], registered with the Trade Register under no. [J2025059249002], email hello@aname-activewear.com.

1. What data we collect

Personal data is information that identifies you directly or indirectly. Depending on how you interact with our website, we may collect:

Contact details: name, billing/delivery address, phone number, email address.
Payment data: card information (securely processed by our payment providers), transaction details.
Account data: username, password, preferences.
Order data: products viewed, added to cart, purchased or returned.
Communications with us: messages sent to customer support.
Technical data: IP address, browser, device, browsing behaviour on the website.

2. How we collect data

Directly from you – when you create an account, place an order, fill in forms or communicate with us.
Automatically – through cookies and similar technologies when you browse our website.
From third parties – such as service providers (payments, courier services, marketing).

3. How we use your data

We use your data only for legitimate purposes, such as:

Order processing – payment, delivery, returns and exchanges.
Managing your account – saving your preferences, sending order notifications.
Improving your experience on the website – product recommendations, personalised browsing.
Communication – responding to requests and providing support.
Marketing (with your consent) – sending offers and news by email or other channels.
Security and fraud prevention – detecting illegal or unauthorised activity.
Legal compliance – responding to legal requests and statutory obligations.

Each purpose has a legal basis: performance of a contract (processing and delivering orders, returns), legal obligation (invoicing, accounting records, tax obligations), your consent (marketing, analytics and advertising cookies), and legitimate interest (website security, fraud prevention, service improvement). You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before the withdrawal.

4. Who we may share your data with

Your data may only be shared where necessary, with:

IT service providers.
Payment processors and couriers, in order to complete your orders.
Marketing partners (e.g. for personalised advertising), only if you give your consent.
Legal authorities, where required by law.
Third parties in the context of corporate transactions (merger, sale, liquidation).

Cookies and similar technologies

We use essential cookies, which are necessary for the website to function, as well as marketing and analytics cookies (Meta Pixel, Google Ads), which are only activated after you give your consent. These allow us to measure the effectiveness of our campaigns and display personalised advertising. You can change your preferences at any time through the cookie settings available on our website.

Transfers outside the European Economic Area

Some of our providers (Meta Platforms, Google, our email marketing platform, our hosting provider) may process data on servers located outside the EEA, including in the United States. These transfers are carried out on the basis of the EU-U.S. Data Privacy Framework or the standard contractual clauses approved by the European Commission, which ensure an adequate level of protection.

5. Your rights

You have the right to:

Request access to the personal data we hold about you.
Request the rectification or erasure of your data.
Request the restriction of, or object to, processing (in certain cases).
Receive a copy of your data (data portability).
Withdraw your consent (for marketing communications).

You may contact us at any time to exercise these rights. We will respond within no more than 30 days of receiving your request. In complex cases, this period may be extended by a further 60 days, and we will inform you in advance.

You also have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP), B-dul G-ral. Gheorghe Magheru nr. 28-30, Sector 1, Bucharest, email anspdcp@dataprotection.ro.

6. Security and retention

We take reasonable technical and organisational measures to protect your data, although no system can be considered completely secure. We retain your data only for as long as necessary, as follows:

Invoicing data and accounting documents: 10 years, in accordance with Romanian Accounting Law no. 82/1991
Customer account data: for as long as the account exists, plus 3 years after its closure
Marketing data: until you withdraw your consent, or a maximum of 3 years from your last interaction
Technical data and cookies: a maximum of 24 months

7. Children's data

We do not knowingly collect data from persons under the age of 18. If you are a parent and believe that your child has provided us with personal data, please contact us so that we can delete it.

8. Changes to this Policy

This Policy may be updated from time to time. We will publish any changes on this page and update the "Last updated" date.

9. Contact

If you have any questions about this Policy or wish to exercise your rights, you can contact us at:

hello@aname-activewear.com

Terms of service

What are the Terms of Service?

Last updated: 15 September 2026 — Version 2.0

Overview

Welcome to ANAME! The terms "we", "us" and "our" refer to ANAME S.R.L. We operate this website and online store. By accessing and using our services (the "Services"), you agree to comply with these Terms and with our Privacy Policy. If you do not agree, please do not use the Services.

These Terms are complemented by our Return Policy, Delivery Policy and Privacy Policy, which form an integral part of the agreement between us.

1. Definitions

Seller / we / us / our: ANAME S.R.L., the company identified in section 23 below.
Customer / you: any natural or legal person who creates an account, places an order or otherwise uses the Services.
Consumer: any natural person acting for purposes outside their trade, business or profession, as defined by Romanian consumer protection legislation.
Order: the offer to purchase made by the Customer through the website.
Contract: the agreement concluded between the Seller and the Customer once an Order is confirmed.
Services: the website, the online store and all related functionalities.

2. Access and account

You must be at least 18 years old to place an order through our website. When you create an account or place an order, you agree to provide accurate and complete information and to keep it up to date. You are responsible for the security of your login details and for all activity carried out through your account.

3. Our products

We make every effort to present our products as accurately as possible. However, colours and appearance may vary depending on the device you are using. We reserve the right to change product descriptions, update products or withdraw them from our range without prior notice.

4. Orders

By placing an order, you are making an offer to purchase. The Contract is concluded once we confirm your order by email and payment has been confirmed.

We may decline an order in the following situations:

the product is no longer in stock;
there is an obvious error in the price or product description;
we have reasonable grounds to suspect fraudulent activity;
delivery to the address provided is not possible;
the Customer has previously breached these Terms.

If we decline an order for which payment has already been made, we will refund the full amount within a maximum of 14 days, using the same payment method.

Pricing and stock errors

Despite our best efforts, a small number of products may be listed with an incorrect price or description. If we discover an obvious error affecting a product you have ordered, we will contact you before dispatch to confirm whether you wish to proceed at the correct price or cancel the order with a full refund.

5. Prices and payment

All prices are displayed in RON and include VAT. Delivery costs are calculated separately and displayed in the shopping cart before you complete your order.

Displayed prices may change at any time, but the price applicable to your order is the one confirmed at the moment the order is placed. The Customer is responsible for providing accurate and complete payment information.

Discounts and promotions

Where a product is presented as discounted, the reference price shown is the lowest price applied by us during the 30 days preceding the promotion, in accordance with applicable law.

Promotional codes and vouchers

Promotional codes are valid only for the period and under the conditions stated at the time of issue. Unless expressly stated otherwise, they cannot be combined with other offers, cannot be exchanged for cash and cannot be transferred to another person. We reserve the right to cancel a code used in breach of these conditions.

6. Pre-orders

For products offered as pre-orders, payment is collected at the time the order is placed and the estimated dispatch date is displayed on the product page. Estimated pre-order dates may change for reasons relating to production or supply. If the dispatch date is delayed significantly, we will inform you by email and you may choose to wait or to cancel your pre-order and receive a full refund.

7. Delivery

Delivery timeframes are estimates and are not guaranteed. We are not responsible for delays caused by courier companies, customs or other events beyond our control.

The risk of loss or damage passes to you at the moment when you, or a third party indicated by you (other than the courier), take physical possession of the goods.

Full details of delivery methods, costs and timeframes are set out in our Delivery Policy.

8. Right of withdrawal

If you are a Consumer, you have the legal right to withdraw from the Contract within 14 calendar days from the date on which you, or a third party indicated by you, take physical possession of the goods, without giving any reason and without incurring any penalty.

To exercise this right, you must inform us of your decision by an unequivocal statement, sent to hello@aname-activewear.com. You may use the model withdrawal form annexed to these Terms, although this is not mandatory.

In the event of withdrawal, we will refund all payments received from you, including standard delivery costs, within a maximum of 14 days from the date on which we are informed of your decision. We may withhold the refund until we have received the goods back, or until you have supplied evidence of having returned them.

You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Exception for intimate apparel: in accordance with applicable legislation, the right of withdrawal does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons, if the seal has been broken after delivery.

9. Returns and exchanges

In addition to your legal right of withdrawal, we offer a commercial return period of 30 calendar days from the date you receive your parcel. The conditions, procedure and applicable costs are set out in full in our Return Policy.

Our commercial policy does not limit or replace your statutory rights as a Consumer.

10. Legal guarantee of conformity

All products benefit from the legal guarantee of conformity of 2 years from delivery, in accordance with Romanian Government Emergency Ordinance no. 140/2021.

If a product does not conform to the Contract, you are entitled to have it brought into conformity through repair or replacement, free of charge and within a reasonable period. Where repair or replacement is not possible, is disproportionate, or has not been carried out within a reasonable time, you are entitled to a proportionate price reduction or to terminate the Contract and receive a refund.

Normal wear and tear, damage caused by improper use, or failure to follow the care instructions provided are not covered by the legal guarantee.

To make a claim, please contact us at hello@aname-activewear.com with your order number and a description of the issue, accompanied where possible by photographs.

11. Complaints and dispute resolution

Any complaint can be sent to hello@aname-activewear.com. We will acknowledge receipt and respond within a maximum of 30 days.

If we are unable to resolve your complaint, you may contact:

The National Authority for Consumer Protection (ANPC) — anpc.ro
Alternative Dispute Resolution (SAL) — anpc.ro/ce-este-sal
The European Online Dispute Resolution platform (ODR) — ec.europa.eu/consumers/odr

Use of these mechanisms is optional and does not affect your right to bring proceedings before the competent courts.

12. Intellectual property

All trademarks, texts, images, designs and content on this website belong to ANAME or its partners and are protected by applicable law. Use of this content without ANAME's written consent is prohibited and is punishable under the laws in force (administrative, civil or criminal).

13. Customer reviews and user content

If you submit a review, photograph or other content through our website or social media channels, you confirm that the content is your own and does not infringe the rights of any third party, and you grant us a non-exclusive, royalty-free licence to use, reproduce and display that content for the purpose of presenting our products.

We reserve the right to remove content that is unlawful, offensive, misleading or unrelated to the product. We do not publish fake reviews and we do not offer incentives in exchange for positive reviews.

14. Third-party links

This website may contain links to other websites operated by third parties. ANAME is not responsible for the content, services or products offered by those websites.

15. Privacy

Personal information collected through the Services is processed in accordance with our Privacy Policy. As this website is hosted on Shopify, certain data may also be processed by Shopify and its partners.

16. Limitation of liability

The Services and products are provided "as is" and "as available". ANAME does not warrant that use of the website will be error-free or uninterrupted. To the extent permitted by law, ANAME cannot be held liable for any indirect losses, damages or costs arising from the use of our services or products.

Nothing in these Terms limits or excludes our liability where such limitation is prohibited by law, in particular in relation to the statutory rights of Consumers.

17. Force majeure

Neither party shall be held liable for failure to perform its obligations where such failure is caused by an event of force majeure, as defined by the Romanian Civil Code, including natural disasters, armed conflict, pandemics, strikes, or decisions of public authorities. The affected party shall inform the other party within a reasonable period.

18. Suspension or closure of an account

We may suspend or close an account where we have reasonable grounds to believe that it is being used fraudulently, that the Services are being abused, or that these Terms have been breached. Where possible, we will inform you in advance and give you the opportunity to respond.

19. Contract language and archiving

The Contract is concluded in Romanian. Translations of these Terms are provided for information purposes; in the event of any discrepancy, the Romanian version prevails.

The Contract is archived electronically by us. You will receive a copy of your order confirmation by email and can access your order history through your account.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be removed and the remaining provisions shall continue in full force and effect.

21. Governing law and jurisdiction

These Terms and any Contract concluded on their basis are governed by Romanian law. Any dispute shall be submitted to the competent Romanian courts. If you are a Consumer, you retain the right to bring proceedings before the courts of your place of residence, in accordance with applicable law.

22. Changes

We reserve the right to amend these Terms and Conditions at any time. The updated version will be published on the website together with the date of the update, and continued use of the Services constitutes acceptance of the changes. Orders already placed remain governed by the version in force at the time the order was made.

23. Contact

Any questions regarding these Terms and Conditions can be sent to us at:

🏢 ANAME S.R.L.
📧 hello@aname-activewear.com
📍 Jud. Prahova, Sat Olteni, Comuna Teişani, Nr. 38
📑 Tax ID / Registration no.: 52291824/J2025059249002

Annex — Model withdrawal form

(Complete and return this form only if you wish to withdraw from the Contract.)

To ANAME S.R.L., Jud. Prahova, Sat Olteni, Comuna Teişani, Nr. 38, hello@aname-activewear.com

I hereby give notice that I withdraw from my contract of sale for the following goods:

Ordered on / received on: ______________________
Order number: ______________________
Name of consumer: ______________________
Address of consumer: ______________________
Signature (only if this form is notified on paper): ______________________
Date: ______________________

Shipping policy

What is the shipping policy ?

ANAME delivers exclusively within Romania, through our courier partners, both to your address and to pickup points or parcel lockers, where this service is available.

Delivery Methods

We work with several courier partners in order to offer the most suitable delivery option for each address. Available options are:

Courier delivery to your address (home or office)
Delivery to a parcel locker or pickup point (subject to availability)

Available options are displayed during checkout, based on the delivery address you enter. The courier handling your order is selected by ANAME and communicated to you in the shipping confirmation email.

Delivery Timeframes

Orders are processed within 1–2 business days after payment confirmation.
Estimated delivery time is 1–2 business days from the date of shipment, depending on the courier and the destination.
During busy periods (campaigns, holidays, pre-orders, weekends), delivery may take longer. In such cases, the customer will be informed.

Delivery Costs

Delivery costs are displayed transparently on the checkout page, before you complete your order. The fee may vary depending on:

the delivery method selected (courier to address / parcel locker or pickup point)
the destination locality
the weight and dimensions of the parcel
active promotions or campaigns
Cash on delivery or online payment

Shipping Confirmation

Once the parcel has been handed over to the courier, the customer receives a confirmation email containing:

the name of the courier handling the delivery
the AWB (tracking) number
information for tracking the parcel

Failed Delivery

If delivery cannot be completed for reasons beyond ANAME's control (incorrect or incomplete address, recipient unavailable, refusal to accept the parcel, failure to collect the parcel from the locker or pickup point within the timeframe communicated by the courier), the parcel will be returned to ANAME SRL.