You may request a return within 30 calendar days of receiving your order.
To start a return, simply complete our return form available on our website or here.
Once your request has been submitted, you will receive:
- A prepaid shipping label (AWB) by email
- Clear instructions on how to send your return
Please note that returns sent without an approved return request cannot be accepted.
Return Conditions
To be eligible for a return, your item must:
- Be in the same condition as when it was received
- Be unworn and unused
- Have all original tags attached
- Be returned in its original packaging
- Include proof of purchase
Refunds
Once we receive and inspect your returned item, you will be notified by email whether your return has been approved or declined.
If approved, your refund will be processed within 10 business days using the same payment method used for the original purchase.
Exchanges
If you would like a different size or product, we recommend returning your original item and placing a new order once your return has been approved.
Return Address
ANAME SRL Str. Prunaru Nr. 2-4 București, Sector 1 România
Please include your order number and reason for return. Items must be unworn, unwashed, in their original condition with all tags attached, and returned in the original ANAME bag or shipping box.
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